Shipping policy

Thank you for choosing Hero Grain for your shopping needs! Here is our shipping policy:

  1. Turnaround Time: Our standard turnaround time for processing and shipping orders is 2-3 weeks from the date of purchase. This time frame allows us to handcraft each item with care and ensure that it meets our high standards of quality. We appreciate your patience and understanding during this time.

  2. Shipping Methods: We offer standard shipping for all orders, which typically takes 5-7 business days to arrive once the order has been shipped. All orders are shipped via a reputable courier service and will include a tracking number that will be provided to you via email.

  3. Shipping Costs: Shipping costs are calculated at checkout based on the weight and destination of the order. We do our best to offer competitive shipping rates while still ensuring that your order arrives safely and on time.

  4. Order Tracking: Once your order has been shipped, you will receive an email with a tracking number that you can use to track your package. Please note that it may take up to 24-48 hours for the tracking information to update.

  5. International Shipping: At this time, we do not offer international shipping. We only ship within the United States.

  6. Order Changes and Cancellations: If you need to make changes to your order or cancel it altogether, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes or cancellations if your order has already been processed and shipped.

  7. Returns and Exchanges: We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please contact us within 14 days of receiving your order to request a return or exchange. We will provide you with instructions on how to return or exchange your item.

Thank you for choosing Hero Grain! We appreciate your business and look forward to providing you with high-quality, handmade wood art that you will love!